Voice control doesn't seem to be working. What do I do?

There are a few key steps to Voice Registration (a very important part of PIVOT Yoga setup). If your voice control doesn't seem to be working, it's possible that you experienced a bad registration session, which results in poor recognition. 

That's okay—you can easily re-record any particular command that PIVOT Yoga doesn't seem to be understanding well. Simply head in the app to the Account section, then choose Settings, then Voice Setup.  Pick the command that's giving you trouble.  (If you've completed a class before, each command will be marked with a colored dot that indicates how well PIVOT Yoga is hearing you on that command.  Red is bed, yellow is maybe, and green is good.)  

Once you've picked the command to re-record, just tap it (and erase the old recording).  Keep these tips in mind as you re-record:  

  1. Make sure that your microphone settings on your phone are enabled. Head to Settings>Privacy>Microphone and then toggle on PIVOT Yoga.
  2. Make sure your phone's sound level is set to medium.  You can adjust that with the volume buttons on the side of the phone, or by visiting Settings>Sounds & Haptics>Ringers and Alerts
  3. Record your command with the phone and you in the exact same positions that you both would be during a class.  We generally recommend putting the phone on the ground or (even better) a small stand or book at the foot of your mat.  Whatever you do, don't hold the phone to your mouth during registration or re-recording. 
  4. If you can connect your phone to a TV, do it, but only if you're going to do your class that way, too.  Voice commands work better when there's some distance between your phone (i.e. mic) and your TV (i.e. speaker.) See these instructions on how to connect to your TV.
  5. Be sure to follow the instructions given, to the letter.
  6. Finally, make sure to minimize all background noise during recording.  For properly-registered voices, the app can actually tolerate a fair bit of background noise during an actual class.  But during registration or re-recording, it needs silence in the background.   
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